Shipping policy

Shipping Policy

Thank you for shopping with Icon Sneakers. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times may be extended during periods of high demand, holidays, or unforeseen circumstances.

2. Shipping Times & Delivery

Estimated delivery times vary depending on destination and local carrier performance.

Average delivery time: 7–12 business days
Remote or extended service areas: up to 20 business days

Please note that delivery estimates are not guaranteed and may be affected by:

Customs inspections
Carrier delays
Weather conditions
Public holidays
Other circumstances beyond our control

3. Order Tracking

Once your order has been dispatched, you can track its progress using our tracking page:

👉 https://iconsneakers.shop/apps/17TRACK

Simply enter your tracking number to view the latest shipment updates.

4. Shipping Costs

We offer free standard shipping on all orders unless otherwise stated during checkout.

Any shipping promotions or expedited shipping options will be displayed at checkout when available.

5. International Shipping

We currently ship to most countries worldwide.

If your country is unavailable during checkout, please contact us at contact@iconsneakers.com and we will do our best to assist you.

6. Customs, Duties & Import Taxes

Depending on your country, your order may be subject to customs duties, import taxes, VAT, or other fees imposed by local authorities.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless explicitly stated otherwise.

7. Delayed, Lost, or Missing Packages

If your package appears delayed, lost, or marked as delivered but has not been received, please contact our support team as soon as possible.

We will work directly with the carrier to investigate the shipment and provide assistance where possible.

8. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If an incorrect address is provided, please contact us immediately.

While we will make every effort to update the shipping information before dispatch, we cannot guarantee address changes once an order has entered the fulfillment or shipping process.

9. Failed Deliveries & Refused Shipments

If a shipment is returned due to an incorrect address, failure to collect the package, refusal of delivery, or inability to complete delivery, additional shipping fees may apply before reshipment can be arranged.

10. Contact Us

If you have any questions regarding shipping, delivery, or tracking information, please contact us:

Email: contact@iconsneakers.com

Last updated: June 2025