Refund Policy
Refund Policy
At Icon Sneakers, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a refund in accordance with the terms outlined below.
1. Eligibility for Refund
You may be eligible for a refund if:
You contact us within 14 days of receiving your order.
The product is returned in its original condition, unused, and with its original packaging.
The return has been approved by our support team and the item has been received and inspected.
2. How to Request a Refund
To request a refund, please contact our support team at:
Email: contact@iconsneakers.com
Please include:
Order number
Full name
Reason for the refund request
Photos of the product if the item is damaged, defective, or incorrect
Our team will review your request and provide further instructions if a return is required.
3. Refund Approval Process
Once the returned item has been received and inspected, we will notify you whether your refund has been approved or rejected.
Refund eligibility is determined based on the condition of the returned product and compliance with our return requirements.
4. Method of Refund
If approved, your refund will be processed to the original payment method used for the purchase unless otherwise agreed.
Depending on your financial institution or payment provider, refunds may take approximately 5–10 business days to appear on your account after processing.
5. Shipping Costs
Original shipping charges are non-refundable unless the product received was damaged, defective, or incorrect.
Customers are responsible for return shipping costs unless otherwise required by applicable consumer protection laws or where the error was caused by us.
6. Non-Refundable Situations
Refunds may be refused in the following situations:
Products returned used, worn, damaged, or altered after delivery
Products returned without prior contact with our support team
Returns requested outside the applicable withdrawal or return period
Items excluded from return rights under applicable law
7. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery and provide clear photos showing the issue.
After verification, we may offer a replacement, store credit, partial refund, or full refund depending on the circumstances.
8. Late or Missing Refunds
If you have not received your refund after the stated processing period:
Check your bank account again.
Contact your card issuer or payment provider.
Contact your bank, as processing times may vary.
If you still have not received your refund, please contact us at contact@iconsneakers.com.
9. Contact Us
If you have any questions regarding this Refund Policy, please contact us:
Email: contact@iconsneakers.com
Last updated: June 2025