Warranty Policy

Warranty Policy

At Icon Sneakers, we are committed to providing high-quality products and ensuring customer satisfaction. This Warranty Policy explains the coverage available for manufacturing defects and product issues.

1. Warranty Coverage

Our warranty covers manufacturing defects in materials or workmanship that affect the normal use of the product.

This warranty applies only to defects that were present at the time of manufacture and does not cover issues resulting from normal use or external causes.

2. What Is Covered

The warranty may cover:

Manufacturing defects in stitching or construction
Defective materials
Faulty components that affect the intended use of the product
Products received with a verified production defect

3. What Is Not Covered

This warranty does not cover:

Normal wear and tear
Damage caused by misuse, improper care, accidents, or negligence
Damage resulting from unauthorized repairs or modifications
Cosmetic wear, including scratches, scuffs, stains, fading, creasing, or discoloration resulting from regular use
Damage caused by exposure to water, chemicals, extreme temperatures, or improper storage

4. How to Submit a Warranty Claim

If you believe your product has a manufacturing defect, please contact us at contact@iconsneakers.com and provide:

Order number
Clear photos or videos showing the issue
A brief description of the problem

Our support team will review your claim and may request additional information if necessary.

5. Claim Review Process

Each claim is evaluated individually based on the information provided.

We aim to review warranty requests within 2–5 business days after receiving all required documentation.

6. Available Solutions

If a manufacturing defect is confirmed, we may offer one of the following remedies at our discretion:

Replacement product
Store credit
Partial refund
Full refund

The solution offered will depend on product availability, the nature of the defect, and the circumstances of the claim.

7. Consumer Rights

This Warranty Policy is provided in addition to any rights available under applicable consumer protection laws and does not limit or replace any statutory rights you may have.

8. Contact Us

If you have any questions regarding this Warranty Policy or would like to submit a claim, please contact us:

Email: contact@iconsneakers.com

Last updated: June 2026